Terms
Terms & conditions
The practical basis on which assessments are booked and carried out.
Booking and appointments
Appointments are confirmed by email. Please let us know as early as possible if you need to change or cancel a booking so the slot can be offered to someone else.
Changing your appointment
You can move your appointment to any available time from My Watt EPC, right up until the appointment itself. Moving an appointment never changes what you have paid — an existing payment simply carries over to the new time.
Cancelling, and how refunds are handled
Cancelling a booking and requesting a refund are deliberately separate steps. When you cancel you can tell us why and, if you have paid, ask for a refund at the same time. Nothing is refunded automatically: every request is reviewed by Watt EPC and the outcome — a full refund, a partial refund, a credit towards a future assessment, or a decline with the reason — is confirmed to you by email and shown in your account. Where more than 24 hours' notice is given a full refund is normally appropriate; with less notice the outcome depends on whether the slot can be filled. If Watt EPC has to cancel or move your appointment, you are always offered a full refund.
If the property differs from what was booked
Prices are based on the property type and number of bedrooms selected at booking. If the property turns out to be materially different, the price is corrected using the same published price list, the reason for the change is recorded on your booking, and any balance is discussed with you before payment is requested. Watt EPC may waive the difference at its discretion.
Access to the property
Access to the property is required for the appointment to go ahead, and a responsible adult must be present where required. Access should be available, where safe and practical, to relevant areas such as loft spaces, heating controls and meters.
During the assessment
Photographs and measurements will normally be taken as evidence for the assessment and for quality assurance. The survey is non-invasive and no destructive testing is carried out.
Your certificate
Once the assessment data has been processed, the EPC is lodged and made available to you digitally. The final EPC rating cannot be guaranteed or predicted before assessment data is processed, and recommendations are produced according to the approved EPC methodology.
Payment
Prices shown are fixed for the property type and size selected at booking. If the property differs materially from what was booked, we will discuss any change with you before proceeding.
Insurance and accreditation
Assessments are carried out by an accredited Domestic Energy Assessor with appropriate Professional Indemnity and Public Liability insurance in place.
See also our privacy policy and complaints procedure. Nothing in these terms affects your statutory rights.