Watt EPC

Complaints

Complaints procedure

If something is not right, tell us — here is exactly what happens next.

Step 1

Contact Watt EPC first

Please raise your concern with us directly at hello@wattepc.co.uk so we can look into it. To help us investigate, please include:

  • Your name
  • The property address
  • The assessment date
  • The EPC or report reference, if available
  • A description of your concern
  • Any relevant supporting information

Watt EPC will make reasonable efforts to investigate and resolve complaints professionally, and will keep you updated while we do.

Step 2

Escalating an assessment complaint

If a complaint relating to an energy assessment remains unresolved, you may escalate it through Elmhurst Energy's formal Complaints Resolution Process. This applies to assessment-related matters; day-to-day customer service issues should be raised with Watt EPC in the first instance.

Using the complaints process does not affect your statutory rights.